Help & Support

Help and Support

We are committed to bringing you the best products online and would love you to keep coming back. Where possible we have tried to ensure that most of the contact you require from us can be done conveniently online.  Our ‘Terms & Conditions’ aim to achieve this.

If you have any suggestions as to how we can improve this simply click here to contact us.

Making a purchase

Making a purchase could not be simpler.  Just browse online and click on any items you wish to purchase.

Prices on our website are exclusive of any mandatory taxes that may be charged.

Payment Options

We accept all major credit and debit cards.  See our ‘Payment Method’ section for more details


If your purchase is faulty and you want to return it, please do so within 10 days of receiving your order together with the original attached cards/stickers and in the original packaging. Unfortunately we cannot accept returns on used merchandise, custom made products and personalized items. The cost of returning an item is entirely that of the sender and will therefore not be refunded by RRA Beads.  Please refer to our ‘Return Policy’ for more details.

Reaching us

We aim to respond to your query within 48 hours with the exception of public holidays. During those times we will aim to respond with 48 hours of resuming work.

Order Enquiries

If you have a query about your order click here.

General Enquiries

For information regarding stock availability, international shipping rates or clarification on any matter click here.
Our contact details: